There are several ways to contact the NETELLER Support fast and easily. For general issues, calling or using the live chat option is the fastest and most comfortable option to choose from, but you can also send them an email, or contact them via Twitter or Facebook.

If you choose to contact support through email or their contact form, please use the mail address you are using for your account.

Please also make sure to have your NETELLER account ID number ready which shows in your account overview when you log in and is a 12-digit number.


The fastest way to contact NETELLER Support is to use the “Live Chat” option available within your account. Please note, the NETELLER live chat is only available to VIP customers, but all our clients should be upgraded to Bronze Pro VIP and can use the live chat option. If that is not the case yet, please request  us.

The NETELLER Live Chat is available 24/7 for VIP members.

NETELLER Contact Form

Another way to contact NETELLER Support is via email or their website contact form. Simply visit their website and use this contact form or use the provided mail address to send an email. Please make sure to describe your issue as detailed as possible and also add your account ID number and mail address.

The NETELLER support will get back to you within 1-2 business days then.

NETELLER Help via Phone

NETELLER offers 16 different hotlines separated for the country of your residency.

Using their phone support is the fastest way to get in touch and should be used if possible to speed up the whole process for you.

Customer Contact Centre can be contacted on +44 20 3308 9525